Refund & Return Policy

Last updated: October 18, 2026

1. 30-Day Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, and in the original packaging with all accessories, manuals and documentation included.

2. Items That Cannot Be Returned

• Gas-powered products (dirt bikes, outboard engines, generators) that have been fueled, started or operated, unless the item is defective.
• Electric golf carts, scooters and e-bikes that have been ridden or show signs of use, unless the item is defective.
• Gift cards and downloadable software or game codes.
• Items damaged by misuse, accident or unauthorized modification.

3. How to Start a Return

1. Email info@unitedelectronicssupply.com or call (603) 643-3805 with your order number and the reason for the return.
2. We will reply within one business day with a Return Authorization (RA) number and return instructions.
3. Pack the item securely in its original packaging and ship it to the address we provide. Returns sent without an RA number may be delayed.

4. Return Shipping Costs

If the item is defective, damaged on arrival, or we sent the wrong item, we pay return shipping and will provide a prepaid label. For all other returns (for example, change of mind), the customer is responsible for return shipping costs. Original shipping charges are non-refundable except where we made an error. We do not charge a restocking fee.

5. Refunds

After we receive and inspect your return (usually within 2 business days of arrival), we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few more days for the credit to appear.

6. Exchanges

If you need a different model, contact us. We can exchange an eligible item for the same or a different product, subject to availability, or refund the original so you can place a new order.

7. Order Cancellations

You can cancel an order free of charge before it ships by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled and the return policy above applies.

8. Damaged, Defective or Missing Items

Please see our Damaged & Missing Items Policy and Warranty Policy.