Damaged & Missing Items Policy

Last updated: October 18, 2026

1. Inspect Your Delivery

Please inspect your order as soon as it arrives. For freight deliveries, check the shipment before signing and write any visible damage (crushed boxes, punctures, broken pallets) on the delivery receipt. If the damage is severe, you may refuse the delivery and contact us right away.

2. Report Within 48 Hours

If your item arrives damaged or defective, or if anything is missing from your order, contact us within 48 hours of delivery at info@unitedelectronicssupply.com or (603) 643-3805. Please include:

• Your order number
• Clear photos of the damaged item, the packaging and the shipping label
• A description of what is damaged or missing

3. Our Resolution

Once we confirm the issue, we will send a replacement or missing part at no cost to you, or issue a full refund (including original shipping) to your original payment method if you prefer or if a replacement is unavailable. We will provide a prepaid label for any item that needs to be returned.

4. Lost or Undelivered Packages

If tracking shows “delivered” but you have not received your package, please check with neighbors and around your property, then contact us within 5 days of the delivery date. If tracking has not updated for 5 business days, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund.

5. Wrong Item Received

If you received the wrong item, contact us within 7 days of delivery. We will arrange the return at our cost and send the correct item or a full refund.

6. Late Reports

Reports made after these timeframes will still be reviewed, but our ability to file carrier claims may be limited. Defects that appear later are covered by our Warranty Policy.