Frequently Asked Questions
Orders & Payment
How do I place an order?
Browse the shop, add products to your cart and complete checkout. You will receive an order confirmation email immediately.
Which payment methods do you accept?
The payment options available for your order are shown at checkout. All payments are processed over a secure, encrypted connection.
Is my payment information secure?
Yes. Our checkout uses SSL encryption and we do not store your full card details on our servers.
Can I change or cancel my order?
Contact us as soon as possible at info@unitedelectronicssupply.com or (603) 643-3805. Orders that have not yet shipped can usually be changed or cancelled at no cost.
Shipping & Delivery
Where do you ship?
We ship to addresses within the United States. Large items such as golf carts and outboard engines may ship by freight.
How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days after dispatch. See our Shipping Policy for details.
How much does shipping cost?
Shipping costs are calculated and shown at checkout before you pay, based on the product and your delivery address.
How do I track my order?
You will receive a tracking number by email when your order ships. You can also use our Track Order page with your order ID and billing email.
Returns, Refunds & Warranty
What is your return policy?
You can return most items within 30 days of delivery in their original condition and packaging. See our Refund & Return Policy for full details.
How long do refunds take?
Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.
What if my item arrives damaged?
Report damaged or missing items within 48 hours of delivery with photos, and we will arrange a replacement or refund at no cost to you.
Do your products come with a warranty?
Yes. Products are covered by a 1-year limited warranty against manufacturing defects, in addition to any manufacturer warranty.